About the Topic
Quality is never an accident.
It is always the result of
Intelligent direction and
Skill full execution.
Project Quality and Management Processes
Quality is productivity of employees, who, after having a proper knowledge of work (after receive the training, knowing tools and instruction), execute their jobs.
Lack of quality …….
Non sustainable workmanship,
As per ISO 9000 the general principles for QMS revolves around following points:
Factual decision making
Mutually beneﬁcial relationships
What is said about Quality (some additional quotes)?
Quality provides solutions to problems before they occur
Quality is flexibility, the willingness to change to meet demands,
Quality is efficiency in doing things quickly and correctly,
Quality is a process of ongoing improvements
Quality is meeting a schedule, being on time,
Quality is a set of coordinated activities to direct and control an organization in order to continually improve the effectiveness and efficiency of its performance
Quality———–Output fit for use
Characteristics of quality
Technical – Strong and durable
Psychological – Aesthetics
Time oriented – Reliability and availability
Ethical – Courtesy honesty
Approach to Quality
Quality has been a matter of concern in product development and as such it has passed through various stages and approaches during its development, from traditional to scientific and management approach. The stages from statistical approach to TQM are as follows;
Statistical quality control
Process development – 1940-50
Japanese Quality Revolution -1960-70
(Raw material – design – production – marketing)
Zero defect movement USA – 1970
Total Quality Management – 1980-90