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Project Quality and Management Processes

About the Topic

                  Quality is never an accident.

                  It is always the result of

  • High intention,

  • Sincere effort,

  • Intelligent direction and

  • Skill full execution.


SK Saxena PMP


Project Quality and Management Processes

Quality is productivity of employees, who, after having a proper knowledge of work (after receive the training, knowing tools and instruction), execute their jobs.


Lack of quality …….

  • Non sustainable workmanship,

  • Unsafe structures,

  • Delays,

  • Cost overruns,

  • Time overruns

  • Disputes

As per ISO 9000 the general principles for QMS revolves around following points:

  1. Customer focus

  2. Leadership

  3. Involving people

  4. Process approach

  5. Systems approach

  6. Continual improvement

  7. Factual decision making

  8. Mutually beneficial relationships

What is said about Quality (some additional quotes)?

  • Quality provides solutions to problems before they occur

  • Quality is flexibility, the willingness to change to meet demands,

  • Quality is efficiency in doing things quickly and correctly,

  • Quality is a process of ongoing improvements

  • Quality is meeting a schedule, being on time,

  • Quality is a set of coordinated activities to direct and control an organization in order to continually improve the effectiveness and efficiency of its performance

  • Quality———–Output fit for use


 Characteristics of quality


Quality is

  • Technical           – Strong and durable

  • Psychological           – Aesthetics

  • Time oriented            – Reliability and availability

  • Ethical                     – Courtesy honesty


Approach to Quality

Quality has been a matter of concern in product development and as such it has passed through various stages and approaches during its development, from traditional to scientific and management approach. The stages from statistical approach to TQM are as follows;


  • Statistical quality control

  • Process development                       – 1940-50

  • Japanese Quality Revolution -1960-70

(Raw material – design – production – marketing)

  • Zero defect movement USA         – 1970

  • Total Quality Management         – 1980-90


Project Quality Management Processes

Plan Quality Management: Assessment of project quality requirements, specifications standards for acceptable product delivery and the necessary documentation and records required for quality operations

Manage Quality: Implementation of Planned Quality

 managements processes for achieving desired Goals

Control Quality: Monitoring and control the

Implementation methodology.

 Inputs, Tools and technique and Outputs of Project Quality Management Processes (As per PMBOK 6th Edition)


Actions required for Project Quality Management

Find organization’s policy, procedures, and align them to need of the project.

Know about the project in depth and find out the processes required for its completion.

Know about all the processes, procedures specifications etcetera and tailor them as per project requirement. May use PMBOK guide and Project management standard in tailoring the project.

Ensure that quality plan incorporates the project scope and the work specifications.

The plan must be reviewed during the project execution process. Any changes required must be got approved and be made the part of quality plan.

Ensure that quality assurance measures and quality control metrics is objectively defined for use.

Quality plan should be focused on customer’s requirements.

Incorporate in quality plans the,

Quality Standards

Quality procedures

Sampling and testing methods

Documentation of raw data and test results.

Data analysis processes

Quality report generation

Add quality aspects in methodology of different works

Set standards for acceptance of test results

Verify the assumptions made in quality planning

Ensure that the required staff is posted in laboratories and fields

Quality team must be dedicated one and should no perform in influence

Staff must be aware of lessons learned  on quality matters from the other projects

Quality issue logs should be maintained and monitored for urgent resolution.

Manage quality within project constraints

Issuance of reports

Holding meetings and reviews

Quality communication at site, site meetings, and maintaining Site Order Books

Electronics access of communication to seniors

Approval of suppliers

Laboratory audits and quality audits

Development of laboratory system

Joint inspection of works for taking proactive measures

Staff training for laboratory staff and other staff engaged in construction.

Record keeping


Gold Plating

Gold plating in project management means adding additional features to the product as regards to its aesthetics, cost time etcetera, which are outside the scope of the project. Anything done beyond project scope will be risky as it may create an impression on the customer that the project may be having surplus money. Any such saving should be brought in the notice of sponsor/customer timely.

Project works are complex, and it is advised to do what is needed. Project scope should not be changed. Gold plating may have effect on project constraints

If project manager of team upgrades the specifications of the project without customer involvement, then it is violation of specifications and quality.


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Emotional Intelligence at Workplace 2/2


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Project Management Framework Essentials 2


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