P M Consultant
Emotional intelligence at Workplace
Blog Post No. 2
HR appointment and development aspects
HR and Emotion Intelligence
About Emotional intelligence
What Daniel Goleman, the developer of emotional intelligent concept- says.
The technical knowledge is an important requirement for selecting human resources (HR) for various disciplines and department. Usually HR selection is done based on technical knowledge and objectively tested for Intelligent Quotient (IQ)
But ultimately it is the human behavior that is required for the successful handling of work operations and the desired output.
The behavior aspect is genetically inbuilt in human nature and can be developed for better management practices.
It can be developed through the knowledge of Emotional Intelligence (EI), also known as Emotional quotient (EQ)
It is a necessity to have an understanding of EI/EQ knowledge application for better management at the work place.
EI/EQ helps in the development of individuals, in the development of team and in the development of leadership, which ultimately enhances the organizational development
Human Resource with less EI/EQ contents in their personality have attributes such as aggressiveness, demanding, ego problems, bossy, confrontational, easily disturbed, poor listener, impulsive, passive, resistance to change, non-responsiveness, stubborn, hard to please, and believe in perfectionism devlopment
Human Resource with less EI/EQ contents in their personality have attributes such as aggressiveness, demanding, ego problems, bossy, confrontational, easily disturbed, poor listener, impulsive, passive, resistance to change, non-responsiveness, stubborn, hard to please, and believe in perfectionism etcetera.
On the other hand, Human Resources with high EI/EQ contents in their personality are ambitious, driving, strong, decisive, warm, enthusiastic, sociable, persuasive, patient, stable, practicable, predictable, consistent and good listener. Also, the HR with enhanced EQ/EI get better grades, are cooperative and become better managers.
Everybody wants to achieve success in his life in his field of activities-it may be at home, in office, in the society etcetera.
Environment, Experience and Education (in complete meaning) provide pushbacks to the achievement of the Success in various fields. The three factors along with IQ (which rarely improves) boost your success and it is true.
But further success can be achieved by EQ / EI (Emotional Intelligence).
It works beyond education and IQ. Emotional intelligence refers to -How your emotions influence your life at work and home- Unlike IQ, the emotional Intelligence can be improved.
EI/EQ revolves on the following points.
Know your Emotions- SELF Awareness
Manage Your Emotions and motivate yourself-SELF Management
Recognize and understand other People’s emotions-SOCIAL Awareness
Manage other’s emotions- Relationship Management
Try understanding Emotion Intelligence subject for successful and happy life. Emotional intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence. — Robert K. Cooper. Ph.D.
About IQ and EI/EQ
In IQ the cognitive abilities are assessed through vocabulary reading, comprehension and mathematical and reasoning skills and assessment is based on the scores assigned to assess intelligence abilities. And this practice exists today, also in higher educational competitions and is recommended in various private and government organization and in the international transfers of human resources. (It is based more on objectivity)
In year 1985 emotional intelligence (EI, also known as Emotional Quotient EQ) was advocated, but ultimately Daniel Goleman in 1995 made efforts for its better understanding and use.
EI/ EQ is individual’s ability to identify, understand, evaluate, control, and express emotions of self and others and groups. (It is based more on subjectivity) Together IQ and EQ provide success in practically all the fields.
IQ+EI/EQ=Makes one more successful.
If you want maximal productivity and if you want work that gets the best results, you want the people doing that work to be in the optimal brain state for the work. You are a person who can evict them from the zone of optimal performance by slothfully handling your own interactions with them. So, it’s up to you to take responsibility for your impact on their ability to work at their best. — Daniel Goleman
A little more about the EI/EQ – in the next EI/EQ blog (2)/ (2)
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Workplace Environment Published
Emotional Intelligence at Workplace 1/2 Published
Emotional Intellgence at Workplace 2/2 Coming up soon
Emotional Intelligence by Daniel Goleman
You Can Win By Shiv Khera