Management Skills to Manage Unlawful Actions

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Management Skills to Manage Unlawful Actions

Topics

  • Introduction

  • Unlawful Actions

  • Managing Reactions

  • Trust, Truth and Relationship

  • Reference

  • Request

Introduction

Unlawful actions originate from non-fulfillment of basic needs, and the environment around us. These basic needs are food shelter, house and then the social upliftment. The discrimination in fulfilling the needs also leads to unlawful actions. Even improper implementation of enforcement measures plays and important role in such actions to come up. This blog discusses some efforts to curb such actions with behavioral aspects.

 Unlawful Actions

Unlawful Actions-Misconduct, anti-social behavior, violation. bad intention, lawless ness

Every day, from media (TV news and News Papers) and from other sources it is informed that lot of people become victims of unlawful acts of the others in our society. Some of the unlawful   actions, but not limited to, are as follows:

  • Unceremonious and disturbing scuffles on petty matters / money / relationships and organized criminal activities, leading to injury, and even death, loss of wealth, property and social disturbances.

  • Woman molested in buses, taxis and even at public places, creating atmosphere of fear and anxiety around us.

  • Verbal altercation, dis-harmonizing the living standards.

  • Theft and robbery creating insecurity in the minds of children and old person at home and in public places.

  • Anti-social behavior leading to enhancement in criminal operations.

  • Abusive language (bad words that cause physical harm, create feeling of fear, humiliation or exploitation) use belittle the status and opening new avenues for scuffles and criminal offences.

  • Disrespect; (Respect means showing high regards to all to maintain trust, confidence and performance.)

  • Dishonesty; (an honest person doesn’t do things that are morally

wrong,)

  • Unfairness; (to make decisions partially and subjectively)

These actions disturb the peace of mind of people in the society, and people either in individual capacity or in groups come out for reaction. Such actions and reactions further make the life difficult to manage.

If initially the actions are managed properly there shall be no or less reactions.

Managing Reactions

How to manage the initial reactions?

These actions are part of our behavior and skills and ego and so on.

Behavior and skills- everybody considers that his actions and the behavior is right. But if such right people are involved in unceremonious activity, it means that their understanding about themselves is incomplete and defective. This is distorted thinking. (Please refer weblog sk 3 on https://techconsults.in )

Government is put to criticism. Police actions and other efforts are condemned. Politics comes into picture. Worse happen when the matter is escalated at national level and far beyond through media and social media. This undermines the reputation of society, the administration and the nation, which by no means is a healthy development.

The government through police and with other actions is supporting against all such mis happenings. Police vans and help lines are available. Awareness is being created. Culprits are punished as per law. And you can expect some more actions from government level but ultimately it shall be as support. Individuals will have to help themselves. Society need to come forward. There is need to inculcate the moral values. Ethical standards which originated from religion must be followed. Individual must see the world with open eyes and society must come up with trust building and relationship building efforts. The output in the form of using the right words at appropriate time and behavioral aspects are important in our actions.

We work in workplace and remain more disciplined. Such things do not happen there because we maintain a discipline there. Same is the case at home. But out of these places some of us feel free and face problems. The situation can be solved by use of people’s skill which is emotional intelligence (EI / EQ). IQ may help to some extent. Together they can avoid the coming up of unwanted situations.

Improvisation can be achieved in tackling / avoiding such unwanted situations by knowing yourself, your strengths, weaknesses, opportunities and threats in the environment you are going to face. You can motivate and manage yourself for dealing the situations with other, but before that you must know the feelings of others. You should also try to understand the environment in which the others are. And after managing yourself, manage others. (with a cautious approach)

 

 

What to do finally?

Know your Emotions- SELF Awareness

Manage Your Emotions and motivate yourself-SELF Management

Recognize and understand other People’s emotions-SOCIAL Awareness

Manage other’s emotions- Relationship Management

 

“Try understanding Emotion Intelligence subject for successful and happy life. Emotional intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence”. — Robert K. Cooper. Ph.D.

Remember at home and at workplace you can do the same as said above. Do the same out of home and work place with the cautious approach in the environment you are, based on your words and deeds.

You can do and avoid such actions as most of the persons do. Remember it is not only the limitations of governance but also the individuals, societies and masses.

Relationship,Trust, Truth

We can go beyond to understand the trust, the truth and the relationship that are beneficial in avoiding unlawful situations.

If we trust someone it means

Ø He is reliable

Ø I have confidence in him.

Ø I am safe with him emotionally and physically.

Ø I am willing to rely on his actions in future course of actions.

Ø I believe that he is good and honest and will not harm me.

 

There are two reasons why we don’t trust people.

First- we don’t know them.

Second- we know them.

If you give your trust to a person who does not deserve it, you give him the power to destroy you.

 

 

Trust Building

The trust development process is between one another and it is with mutual understanding.

It cannot be enforced.

If some one says do not trust that person, it has no meaning for you. Trust is a mutual relationship

Relationships are based on trust. If trust ends, relationship breaks, and when the breaking up of relationship is associated with love, land, and money- the scuffle starts and in severe case (depends on individual’s judgement) turns violent.

 

Another cause of scuffle:

It is related to attitude.

If you do not know how to do your job- You can do it by training or retraining.

If you know your job and do not want to do- It is attitudinal problem. And if not solved leads to scuffles.

Even in social life, a person who knows what is against the social ethics, he does not do it. But some do it and are the culprits and need reform actions at reform homes or in prison. These are the persons responsible for unlawful actions.

The trust building may be between members of family such as between brothers, or husband and wife, employer and employee, student and teacher and buyer and seller and so on.

Truth

The foundation of this trust is truth.

Trust building depends on following factors tabled below:

Fairness in operations

Reliability

Honesty in thoughts words and deeds

Consistency in behavior and actions

 Responsibility towards actions

The value of words is reflected in action

Respect to al-In real life showing disrespect is the major cause of scuffles and disputes

Integrity

No selfishness

No arrogance and distorted thinking

Being courteous

Positive attitudes

 

Committed

Listening ability

Being a person of character

Openness in mind and actions

No ego problem

 Trust with above factors is responsible for building positive relationship

Once the relationship based on truth and trust gets disturbed the relationship breaks. Mistrust and misunderstanding leads to scuffles.

But why it breaks?

Because this did not stand on the foundation of truth and trust.

What to do?

Develop skills to manage yourself and others.

How?

Know yourself-, Fin your strengths, weaknesses, opportunities and threats. Analyze them for situation.

Motivate yourself and manage yourself.

Know the other party.

And manage relationship with others.

(It means manage relationship only if you are comfortable with others and to the extent required.)

 

For more details please follow ‘Emotional Intelligence at Workplace’ at   blog address and social sites. —TechConsults

 

Using the emotional Intelligence-the people’s skill in managing scuffles, at home, office and in society and places away and other than these will resolve the upcoming unlawful activities to great extent.

 

 

Request -Blog posts from Tec Consults shall be based on the topics given in the ‘JOIN US’ page, but not limited to available list of topics on the http://www.techconsults.in. Viewers are now free to join TecConsults and can contact sksaxena@techconsults.in and info@techconsults.in    for their suggestions for managing the main and sub topics

Previous Blogs

Work place Environment            -1         AUGUST 3,2018

Emotional Intelligence at Workplace 1/2           EI-2             SK-2     August 12,2018

Emotional Intelligence at Workplace 2/3           Ei-3             SK-3     August 17, 2018

Process Development Support- Fitness &EI     PM-1                                 EI -1      SK   SK-4     August 30, 2018

Project management framework Essential-1     PM-2        SK-5                       September 3, 2018

Project management framework Essential-1     PM-3        SK-6                       September 18, 2018

Social & Professional responsibility                  PM-4         SK-7                       September 18, 2018

 

 

 

TechConsults Professional and Social responsibility

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TechConsults Project Management TechConsults Professional and Social responsibility

PM  4  SK  7 September, 18, 2018

Introduction:

Working with government and private organizations separately and in interaction with each other, It is noticed several times that the ‘Code of Ethics and Professional Conduct’ exists in organizations in some forms, but its application remains in the background. The persons on jobs are not aware of its importance and there is less awareness in workforce and training on the topic is unsatisfactory. The result is, outcome of disputes and arbitration and other legal matters along with reduced production.
The
‘Code of Ethics and Professional Conduct’ of Project Management Institute (PMI) for Project Manager is a well-designed document for creating awareness in community. The topics suggested on Fairness, Respect, Honesty and Responsibility, if applied in the form of Aspirational Standards as well Mandatory Standards sincerely will help in trust building, better performance and better reputation for organizations.

 

Topics:

Introduction

Definitions

Ethics in Project Management

Aspirational Standards

Mandatory Standards

Respect

Responsibility

 

 

Fairness

Honesty

Discussions

Tips

Summery

References

Request

Previous Blog Details

CTA

Everybody who is in a profession has distinctive qualifications to work as a professional and earn for his livelihood. The professional conduct means to carry out your activity operations in a way they should be carried out based on law, good practices, good behavior and management principles. The quality of operation is assessed on the results, good or bad, right or wrong.

Some important terms on the topic are defined as below:

Professional – professional is a person having a profession based on his qualification to earn his livelihood.

Conduct– – conduct is an action performed based on moral values, specifications and management principles.

Ethics– Moral base actions to understand right and wrong, good and bed.

Abusive means – bad words that cause physical harm, create feeling of fear, humiliation or exploitation.

Conflict of Interest

I am working in an organization and my actions benefit it.
I know other organization I am royal to, but my actions may harm it.

This situation creates ‘conflict of interest’.

What to do?
Solution – Discuss the conflict with both and seek their advice for solution.

Duty of loyalty – moral responsibility to promote the interest of organization.

 



 

Ethics in Project Management – Th gist of ethical follow up is that whatever our actions are for good, bad, right, or wrong, should satisfy not only the action but it should satisfy also the second and third party.

Example– if government (take it as first party) wishes to take a project forhydropower developement, and engages a construction agency (call it second party), then the actions of two parties may satisfy each other but ethical requirement is, the third party consisting of other stakeholders should also be pleased or satisfied

The moral value can be seen to some extent in non-human as well. They understand right, wrong, good, and bad living in their community as well as with other species.

So further to say that ethic may be followed in individuals within groups (without knowing the individuals), within country (without knowing the individuals and the groups) and international levels (without knowing the individuals, the groups, and the nations even), not only in humans but also in non-humans.

The world today is very close. It was not so in the BC period, and up to a few centuries back in AD period.

But now we are close to the different cultures and their philosophies. As such our actions or activities on project must take care of ethical standards holistically.  Now there are bioethics, medical ethics and other professional ethics, and these should be followed at concerned workplaces.

The ‘Code of Ethics and Professional Conduct’ as such provides direction to the professional actions for doing the right things and doing the things right, based on available standards and moral values. 

Ethics is mainly involved in decision making in resource management in project management. The use of ethical standards diminishes risks, help in positive outputs, long term success, trust building and relationship building.
The four attributes of Honesty, Responsibility Respect and Fairness applied to the project management shall keep the project management away from adversities.

The belief in ethics follow- up enhances leadership qualities and output, get people’s trust, recognition and profits.

The project management is a professional approach for managing the projects. The projects are for a ‘specified duration’ and work force has ‘no home’ after the completion of the project. Therefore, these two terms trigger hurried actions in project operations and ethics may be misunderstood / or not followed when working within project constraints.

But there are organizations in operation since long, who follow ethics and boost business and profits

Project managers who do not follow ethics standards may damage the organization, and others who follows ethics standards avoid cost overrun, time overrun and go for Earned Value Management, managing changes, stakeholder management etcetera and provide benefit to the organization

Project has 10 knowledge areas and 5 project management process. And all these areas have 49 processes and every process has to be completed from inputs, tools and techniques to get process output and this output is used as input to other process and so on.

If the process activities are not followed properly, not understood properly, the process output shall be defective and the defective output, if used as inputs in other process, their output shall be defective. It will further complicate the project by setting wrong targets, poor quality control, poor risk control, poor communication and monitoring and there shall be time and cost overrun. Imagine what happen to the project and its operation. This happens if no honesty, fairness, respect, and responsibility principles are maintained in the project operations. specially with the involvement of human resource

There are wide variations seen in the planned actions, and actual action and may depend on the interest and the behavior aspects, etcetera, of the individual, the team and the Project Manager.

.

Together, the use of all ethical standards create trust and if not- it will lead to chaos in managing the project, leading to the use of abusive handling. There shall be   lack of loyalty, discipline, dedication, direction and desire, and conflict of interests may come up, and so many other problems will come up, which ultimately will kill the project

Other things that may kill the project are:

 

Lack of authority to manage the project

Unrealistic project deadlines about cost and time.

Taking decisions unilaterally avoiding the involvement of key stake holders.

And many more …….

The follow up of code of ethics and professional conduct is important to avoid such circumstances.

What is important?

Follow the Code of Ethics and Professional Conduct.
P MI Code of Ethics and Professional Conduct has four sections consisting of Honesty, Responsibility, Fairness and Respect. Each off the section has aspirational standards and mandatory standards to follow.

 

As such to streamline the project management process for maintaining social and professional responsibility, the Project Management Institute (USA) has come up with ‘Code of Ethics and Professional Conduct’ which needs to be followed in project management to achieve the desired construction / development objectives.

The code is to be followed by all the project managers and members of PMI and PMPs and by all professionals.

 

The ‘Code of Ethics and Professional Conduct’ can be downloaded from PMI website www.pmi.org  for further details. But the contents are briefly mentioned as below for immediate reference.

 

Aspirational Standards have strong desire to success and evolved around behavioral and emotional development, emotional intelligence. This practice is restricted because of legal implications.

 

Mandatory standards are the standards that are required by the law and plays important part in resolution of disputes and keep the professionals out of legal trouble.



Four pillars of Ethical Standards

Remark

Responsibility

Aspirational standards

Each ethic Pillar has two types of standards. Aspirational standards (characterized by aspirations to achieve social prestige and material success) and Mandatory standards. (required by law or mandate)

Mandatory standards

Respect

Aspirational standards

Mandatory standards

Fairness

Aspirational standards

Mandatory standards

Honesty

Aspirational standards

Mandatory standards

 

Responsibility:-An action taken to complete a task satisfactorily shows responsible action.

The failure of task completion and its acceptance is also responsibility. One is responsible for success or failure of operations done for doing the task and owns the decision taken during course of action weather right of wrong

Aspirational standards:

Make decisions / take actions in the interest of society and safety of environment

Except assignments based on professional qualifications and skills and

timely inform the gaps if any to the stakeholders.

Fulfill the commitments.

Maintain confidentiality and property right.

Uphold this code and hold each other accountable to it.

Mandatory standards:

 

Keep yourself updated with policies, rules, regulations and laws governing to work and hold them during operations

Report unethical or illegal conduct timely

File complaints with substantiated facts.

Take disciplinary action against the person who counter attacks the unethical reporting. Also, disciplinary action must be taken against those who opt for illegal actions.

Respect:  Showing high regards to all the resources involved in project operations and management to maintain trust, confidence and performance.

Aspirational Standards:

Update yourself with norms and customs of others and respect them.

Listen to other carefully to understand their point of view.

Approach directly to persons with whom there is conflict or disagreement.

Conduct yourselves in a professional manner

Mandatory Standards:

Negotiate in good faith

Do not use power, expertise to influence the actions of others

Do not be abusive.

 

Fairness -to make decisions and act impartially and objectively

    Aspirational Standards:
    Demonstrate transparency and decision making.
    Examine your impartiality and objectivity regularly.

Maintain rights to information.
Provide equal opportunities to qualified candidate.

Mandatory standards:
Disclose conflict of interest to stakeholders

Get the resolution approved for further action

Favoritism, Nepotism (favoritism to close ones) and bribery should be avoided for approvals.

There should be no discrimination of age sex, disability, race, and nationality and religion in actions

Organizational rules must be followed without favoritism.

 

Honestyan honest person doesn’t do things that are morally wrong.

 

Aspirational Standards

 Know and understand the truth.

Be truthful in communications and in conduct.

Provide accurate and timely information.

Make commitments and promises in good faith.

Create an environment in which truth is disclosed without fear.

Mandatory Standards

Do not engage in or condone behavior that is designed to deceive others.

Do not engage in dishonest behavior with the intention of personal gain or at the expense of another.

It should be noted that a project is taken up after approval of all the plans. Execution is done based on these plans. During the execution process do not change the design or construction specifications or quality standards unilaterally. If need be, go through the change control unit, get approval. Amend documents, and then go for the further action. This is the ethical way of doing the work.  If not followed it may create all sort of problems.

 

Discussions-Some points to ponder in Project Management

Work in an environment of truth.

Be truthful in telling things about project operations outcomes, such as risks, time overrun, cost overruns, requirements of resources, commitments, directions, your desire, dedication of workers etcetera, to your boss. If this practice is not adhered to, it will create problems in project operations, such as, you will face the untruth of your teams and it shall be difficult for you to carry out project operations judiciously.

Find what is the truth.

Working as a project manager or team or in support capacity one must pass through lot of communication (the communication part of the project management covers almost 90 % part of the project work). Do not only here it. Listen to it. Find the truth and ac. Your actions on untruthful hearing will make the workplace operations very complex

Be objective and fare in dealings.

It must be in our thoughts, words and deeds to be objective and fair. Work beyond being subjective. Try to understand the entwinement in which you are working. The environment may be in your country or other country. You need to understand the saying” when in Rome, do as Romans do” and use it in your business environment to the extent possible. Understand the differences of ‘business operations’ and such as bribes, services, payments, parks, etcetera clearly. See what is legal and right there. Report violations if any keep your organization informed about the situation you are encountering. What if it is bribe – Keep yourself away from it.

See that yours and other’s actions are not affecting the basic rights of each other.

Disclose conflicts of interest.

As explained about conflicts of interest earlier, if noticed, must be put to resolution process. Also take measures regularly to check

the outcome of such situations.

Discrimination

Meaning of discrimination is unjust or prejudicial treatment of different categories of people on grounds of race, age or sex.
All human beings along with professionals should avoid discriminations in workplace operations.

Cooperation.

Try to co-operate with the people to get their corporation.

It can be done by sharing your concerns and others concerns. If you long to get other’s support only then you are selfish. Basically, you must co-operate with others to achieve the organizational requirements. So, believe in combined efforts, working together, mutual support, synergy, commitments etcetera, in performance of your actions.

Cultural differences

People look the world from their own perspective. This perspective is different on the following factors:

Race
Religion
Gender 

Values
Practices
Traditional aspects
Work styles

Education

Personal background

As such based on above factors, there exists cultural differences. The cultural differences may be at any level of society and even at national and international levels
Togetherness in above aspects in operations make a vibrant environment.
The negative aspects of cultural differences can further be reduced by:
Maintaining togetherness bye honoring the diverse cultures.
Avoid cultural shocks;
Sort the differences through better communication and meetings.
Learn about the different cultures and respect other’s culture.

Negotiations

Project management operations involve negotiations on practically all knowledge area works. These negotiations if not done based on facts can harm the understanding process. Negotiations based on unfair contents may not be stable and may bounce back to create more problems. Negotiations done effectively help organization to move forward and enhance the reputation.

Conflicts

Conflicts, in general with your boss or subordinate should be resolved immediately before surfacing. The best way is to resolve it immediately by direct discussion and settlement. This way there may be a permanent solution.

Misuse of power or position.

A professional should not use his authority, power or position for the benefit of self or others.

Responsibility

Responsibility is provided to the top heads of the organization. However, in organizational structure, different responsibilities may be assigned to different persons at different levels, but ultimately the top head is responsible.
You may be more responsible or strengthen your responsibility by following approved action plans. Any variations to these plans must be tackled whole heartedly to bring the project to track.

Your qualification matters.

Do not take jobs in hand for which you are not qualified. In case of multiple functions of the job, if you are not good on it or are not aware of that job function, clarify this state to the employer.

Respect property rights

You should not use others property for your personal benefits without others permission. It is logical not to do so. If done it may create problems, which shall become issues, then become problems of management and further turn in disputes, arbitration and court cases.

Unethical Behavior

As a team leader or team member, if you notice some unethical behavior or actions that are against the norms, policies and procedures of organization, must be reported to the higher level. Such an unethical action may harm the organization and their policy etcetera. Such things, if are not reported, may create dispute and problems which may affect smooth functioning of the organization.

Do not compromise on quality. Rework is costly


Some Important Tips

· Use of Copyrighted or other’s Property should not be done without           owner’s     permission

· Do not accept gifts in cash or kind, and if it is a part of cultural practice, it must be explored with respect to traditions and laws and be reported to the organization.

· Report accurately.

· Respect other’s culture.

· Do not hide your qualification gaps.

· Responsibility is assigned to the project manager. Be responsible for both failure and success.

· Report unethical behavior.

· Show your concerns for solutions.

· If you seek help or any sort of support of any kind that is beyond your status or authority, is unfair to get it.

·Do not take risk of starting the project works without necessary approvals.

· Keep in touch with the stakeholders for any sort of variations noticed in project plans.

·Ensure your estimates are correct.

·Revise estimate for variations and get approval

 

Summary

Follow up of ethical standards is from centuries and it is visible in the philosophical contents available the world over, including in the Indian Vedas and Upanishads. The purpose of all philosophical contents on ethics can be summarized in assessing what is good, bad, right and wrong in our actions and we should understand it properly.
Moral values are very important to understand, and our actions must be welfare oriented but at the same time they should not harm others. People on job must be aware of code of ethics and professional conduct to fulfill organizational objectives and provide it a reputable status.

Request -Blog posts from Tec Consults shall be based on the topics given in the ‘JOIN US’ page, but not limited to available list of topics on the http://www.techconsults.in. Viewers are now free to join TecConsults and can contact sksaxena@techconsults.in and info@techconsults.in    for their suggestions for managing the main and sub topics

Previous Blogs available on techconsults.in  on Our Blog page:

Work place Environment                                    EI -1            SK -1       AUGUST 3,2018

Emotional Intelligence at Workplace 1/2           EI-2             SK-2         August 12,2018

Emotional Intelligence at Workplace 2/3           Ei-3             SK-3         August 17, 2018

Process Development Support- Fitness &EI     PM-1           SK-4        August 30, 2018

Project management framework Essential-1     PM-2           SK-5        September 3, 2018

Project management framework Essential-1     PM-3           SK-6        September 18, 2018

 

Project Management Framework Essentials 2

Posted Leave a commentPosted in Uncategorized

 

Project Management Framework Essentials       2

Project management       Blog 3                        SK   6

This write up covers project Management office of the organization which guides the execution units. Progressive elaboration term is explained, and it is used at several stages of the project management. Raw data management and getting the meaningful information out of it, is the other topic discussed in this blog.

Project Management Office (PMO)

Progressive Elaboration

Work Performance Data (WPD)

Work Performance information (WPI)

Work Performance Report (WPR)

 

Project Management Office (PMO)

Organizations have their ongoing business operations. To maintain the continuity of operation, as required per business needs, the necessary changes are taken up to compete the market and as such, this need give rise to some advancement /modification, by taking up small medium or big projects to fulfill the business needs. Depending upon the magnitude of the needs the projects are managed by project manager, program manager and portfolio manager in the Project Management Office, (PMO) of the organization.

 

Controlling and Directive roles for alignment of the business strategy PMO is a driving force behind Project Management, Program management, Portfolio Management and other organizational management practices. The Project Management, Program management, Portfolio Management and other management units have the governance directions for units, but PMO works beyond this by its Supportive with project operations.

PMO co ordinates different projects of organization. It creates / develop knowledge base of lessons learnt, the best practices in use, procedures and policies, standards, and shares with all project managers. It trains the people, provide necessary tools and techniques, audits and inspect, monitors, guides information management system and communication of the projects. It acts as a central unit for project execution and controls so that the project activities are aligned to project needs and all projects work on same guidelines and specifications etcetera.

In its supportive role, the PMO apprises the project managers and their teams about all support measures required (from inside and outside environment) so that PM is aware of necessary guidance to align the project to organization’s needs. PMO role is of low status and purpose is to facilitate and support the project as asked.

In controlling role, the PMO starts exercising control on the activities of the project. Suggest necessary need-based guidance, tools and techniques. The role of PMO as such becomes prominent

and it therefore monitors the situation of the project closely. It is middle level role of PMO.

In directing role PMO is much involved in the project management processes and therefore it is responsible for the project outcome also.

 

 

 

Progressive Elaboration

(progressive- gradually advancing in stage; Elaboration-addition of extra detail and data).

It is well known that there are many knowns and unknowns in the management of projects. As such some assumptions are taken into consideration for planning purpose in the finalization of management plans. As the project progresses, the plan is modified after considering necessary changes in the assumption

The plan is constantly changed as per finding of the management team. The progressive elaboration, as per dictionary meaning is an important action/step in project planning for upgrading the plan to expectable extent.

 

 

According to PMBOK Guide PMI 6th edition;

Progressive elaboration involves continuously improving and detailing a plan as more detailed and specific information and more accurate estimates become available. Progressive elaboration allows a project management team to define work and manage it to a greater level of detail as the project evolves.

Two forms of Progressive Elaboration

The PMBOK® Guide, 6th Edition mentions two forms of Progressive Elaboration

 – Rolling Wave Planning

– Prototypes

 Rolling Wave Planning

Rolling Wave Planning is a process of project planning in which the details of activities done later are not clear and work is planned based on some assumptions. As the project continues the requirements becomes clear and project team get/gather information about the assumption made and modify the project plan accordingly to the execution requirements. May or may not be repetitions.

Prototypes

It is more a Project Scope Management knowledge area matter. Prototype means-a first or preliminary version of a device or vehicle from which other forms are developed. In the project scope management process the requirements are assessed and to get early feedback on their structural functioning, of the planned structure a prototype of the structure is prepared, either physically or electronically to assess the performance of structure/device and the feedback so obtained is used for the evaluation of generated idea. (Prototype analysis in the form of working model and is a step from formalization to evaluation of an idea.)

Prototype helps in decision making- weather to start a project or not, after assessing the prototype output.

It helps in finalization of practicable specifications in place of theoretical specifications for the device/product.

The quality assessment of prototype is based on precision, functionality a and improvisation.

Project Management Data and Information Flow

Data – information (such as measurements or statistics) used as a basis for reasoning, discussion, decisions, mentoring, alignment calculation, etcetera.

Data is the basic information source collected throughout the execution of processes of the project

This raw data which needs to be taken carefully, is then analyzed qualitatively, aggregated and transformed into information which is used for reporting purposes. Raw data management is a very important aspect as all the information depends on it. There is technological advancement these days and data can be electronically observed and stored in dataloggers from where real time data transmission can be done to storage device. The automatic data recording is very reliable and given preference over manual data recording.

The raw data is recorded for example in following operations:

Weather station data

Batching plant operation data

Drilling and grouting data

Quality control measurements

Earned value management data

Progress data

And others

 The detail of data- information -flow is shown below in the chart as an example.

 

 

The complete data – information flow – usage, is as below:

The raw data is collected during project process operations manually or electronically. The quality of data collection is very important to seek meaningful information. The data collection is managed manually and electronically, and it is called work performance data (WPD). The good practice is that it should be collected with automatic real time data collection, logging and transportation to the central server for further analysis.

The data analysis is done in project context and accordingly it is aggregated for transformation process. The transformed data is used for getting work performance information (WPI).

The meaningful information is used for generating work performance reports (WPR). (WPR are high level reports, progress reports, financial reports, report on change management, stakeholder mange met, risk management, HSSE report, business reports for assessing the alignment of ongoing projects and others).

The WPR have important role to play in project management and    these reports are passed to change control units / boards and to communication units. The communication units compose the reports for the stakeholders and the project team.

Any changes approved based on these reports are informed to process control units and further to project team and the stakeholders.

The desired and approved changes in process control are documented for necessary changes in project plans. The revised project plans are then used for further project execution processes.

The flow diagram below has the contents suggested in PMBOK guide of PMI

 

“Management is, above all, a practice where art, science, and craft meet.” –  Henry Mintzberg

 

Work place Environment                                    EI -1   SK -1     AUGUST 3,2018

Emotional Intelligence at Workplace 1/2           EI-2      SK-2      August 12,2018

Emotional Intelligence at Workplace 2/3           Ei-3      SK-3      August 17, 2018

Process Development Support- Fitness &EI     PM-1   SK-4       August 30, 2018

Project management framework Essential-1     PM-2   SK-5       September 3, 2018

 

General-Blog posts from Tec Consults shall be based on the topics given in the ‘JOIN US’ page, but not limited to available list of topics on the http://www.techconsults.in. Viewers are now free to join TecConsults and can contact sksaxena@techconsults.in and info@techconsults.in    for their suggestions for managing the main and sub topics

Project Management Framework Essentials – 1

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Business needs necessitate the development of projects in a dynamic organization. To maintain the dynamics, it is necessary to understand the project management framework essentials comprising of Project, Project Profession, Project Manager and the Project Management Processes

A thorough knowledge of above terms helps the organization, the Project Manager and his team, and the stakeholders to carry out / support project operations. This blog is about these terms

Project Management Framework Essentials-1, the basic elements for understanding Project Management

Project and Project Management   BLOG     2

 

The Project

The Project Manager

The Professional

The Project Management

What does project mean?

The business directory meaning is given below:

Project – an individual or collaborative enterprise that is carefully planned to achieve an aim in a defined period. A project is a task that requires a lot of time and effort.

 A project is a series of actions or steps that can be taken to achieve an end. A project is considered complete after completion of required processes in the project life cycle.

 About projects:

The project has a beginning and the end.

It is temporary.

It delivers products, services or results.

The project deliverables may be tangible or intangible.

The project is unique. No two projects are similar.

A project is a temporary endeavor with a beginning and end. It is unique and delivers goods services and results. The project is a business need and is executed for the necessary requirement and in different environment (political, social, environmental, location specific etcetera).

 

The project is unique as there cannot be the two similar projects.

Projects have their origin centuries back and remains of these projects still can be seen. Let us not forget the wonders of world – the old and the new, which were the projects and were managed.

A body of knowledge with agreed contents was created to account for all the good practices, the art and science of management and was called as Project Management Body of Knowledge (PMBOK). Project Management Institute which is recently a pioneer in project Management throughout the world issued a guide to PMBOK. This guide is regularly updated and upgraded.

PMBOK-describes the knowledge within the profession of project management

PMBOK guide of PMI is a baseline which can be used to customize the use of good practices, tools and techniques etcetera for delivering the goods and services through various projects in various environments. It also provides the support to achieve Project

 

Management Professional certification (PMP®) – a much needed certification for better managing the projects using Intelligent Quotient (IQ) and Emotional Intelligence (EI) techniques.

This guide is based on standard of American National Standard Institute (ANSI)- ‘The Standard for Project Management’.

Project Life Cycle– PLC is from start to end of the project period and passes through the phases of Initiation, Planning, Execution and Closing. During its travel through different phases it needs the support of Project Processes and Knowledge Areas.

 

Every part of the PLC above   may be considered as project phase of varying durations depending upon the magnitude of the project. The project phases may be Sequential (second phase starts after completion of first phase), Overlapping (second phase may start before the completion of the first phase),

The project management process includes the efforts required to project, in project initiation, planning, execution, monitoring and control, and closing in all the knowledge areas of the project

 

The project management matrix shown above contains all the Knowledge Areas, the Project Management Process Groups and the project processes which further need detailed study to grasp and master the Project management

Project Manager

The very important person for linking project, its management, management of the business objectives and the customer or sponsor need, is the Project Manager.

The managers utilized the skills and experience, tools and techniques, the processes to complete the work and in doing so they were recognized for their efforts and as such they became professionals.

It has been noted that in the organizations, this post is designated to a person based on his   participatory technical support or as per seniority list. And most of the time it is seen that he is very qualified person with in depth knowledge in some knowledge areas. Such person is not the right person assigned at a job of project manager. The Project Manager should be a generalist having knowledge of project works, including technical, social, commercial and environmental aspects. He may have not in-depth knowledge, but have wide knowledge in the application   area, along with use of tools and techniques, experience, good interpersonal skills with good communication abilities. He should be supported by specialist members in the team in the various operations of the project. An Example of the project team is given below:

The project manager should place a plan for execution only after it is agreed with the stakeholder

Project manager must be a professional.

Professional

Wikipedia defines professionals as follows:

professional is a member of a profession or any person who earns their living from a specified professional activity. The term also describes the standards of education and training that prepare members of the profession with the knowledge and skills necessary to perform their specific role within that profession. In addition, most professionals are subject to strict codes of conduct and ethics. PMI provide professional certificate covering these aspects.

Medics in many Western countries take the Hippocratic oath  upon entering the profession, as a personal commitment to upholding a number of ethical and moral standards.

And in maintaining this ethics and conduct the professional is supposed to have f the following traits, but not limited to:

Must be an Expert

Laborious- to get his output acknowledged.

Good communication and willingness to satisfy the stakeholders

Sharing of experiences / knowledge and good practices

One must maintain a cordial atmosphere in dealing with the profession and have a desire, direction, dedication and discipline for the profession so that he may ultimately get the reward for his skills, knowledge, tool a and techniques require for successful completion of professional job.

“A true professional not only follows but loves the processes, policies and principles set by his profession.” 
― AMIT KLANTRI

Sometimes senior person or specialist of the organization are appointed to takes over the responsibility. Such person may not be fruitful unless he cashes the opportunity given with his will power and using both the IQ and the Emotional Intelligence. But it is not desirable to do so.

A professional should be appointed with wider work area knowledge of all the subjects, may be in little depth. Project Manager, if selected because of his knowledge, tools and techniques, skills and their application, and to the satisfaction of organization, may ultimately be responsible for success or failure of the project.

Project manager must use both art (the use of Emotional Intelligence) and science of management (the use of work-oriented IQ) to manage his work.

“Management is, above all, a practice where art, science, and craft meet.” –  Henry Mintzberg

General-Blog posts from Tec Consults shall be based on the topics given in the ‘JOIN US’ page, but not limited to available list of topics on the http://www.techconsults.in. Viewers are now free to join TecConsults and can contact sksaxena@techconsults.in and info@techconsults.in    for their suggestions for managing the main and sub topics

Process Developement Supports – Fitness & Emotional Intelligence

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Process Development Supports – Fitness and Emotional Intelligence

Please follow it with earlier blogs, named as below:

Workplace Environment                                                                   sk 1

 

Emotional Intelligence at Workplace   1/2                                    sk 2

Emotional Intelligence at Workplace   2/2                                    sk 3

 

This is TechConsults’s first blog on Project Management. The actual management of the project revolves around the knowledge, tools and techniques and skills of the Project Manager and his team and the workforce on the project. The fitness of individual and the use of soft skills / people’s skills plays an important role in project development.

Process

Involvement of human resources in process outcome

Fitness

Every activity of an individual or team, either at home or at work has an input, tools and techniques, to support for a processed quality output.

The quality of output depends on the inputs and the processing tools and techniques used in the process. This is a normal phenomenon.

 What does process mean?

The business directory meaning is somewhat as given below:

 “Sequence of interdependent and technical procedures, which at every stage consume one or more resources (employee, time, energy, machine, money) to convert inputs, (that are material etcetera) into outputs. These outputs then serve as input for the next stage until the known goal or result is reached.”

Mathematically it may be,

Process = f (inputs, tools and techniques). The function changes with the process and its requirement. The quality of the input is an important and so is the efficiency and effectiveness of tools and techniques for the desired output and all the functions of the processes are managed throughout the life cycle of the project

 

 

Inputs + tools and techniques =Output
This is called process.

So many processes used together in parallel or in sequence to complete the given objective collectively is an output of the project.
The project is managed by a project manager and his team and how it is managed depends on the behavior of the project manager and the team to great extent (almost 85 %)

Research indicates that technical skills account for less than 15% of one’s values in obtaining, keeping or advancing in a job.  More than 85% of job success is based on personal conduct and the ability to put other at ease.  Almost 100% of education dollars go to teach facts and figures which account for only 15% of success in work!

(An extract from Harvard business operations unit)

The behavior aspects are governed with the Intelligent Quotient IQ and Emotional Intelligence/Emotional Quotient EI/EQ.
IQ is nearly unchangeable and may not be increased/developed.

Together the use of IQ and EQ gives success

IQ is objective and EQ/EI is subjective.

 

 

Though something above the application /applicability of EI/EQ has been said in my previous blogs, yet it is necessary to describe it again to understand and utilize it in project management or any management at the home or at work (management of live and non-live resources; live resources are which can think and act.)

 
EI/EQ as detailed in earlier blog has main outline as given in figure below:

The purpose is to stress on the variable part (EQ) which can be developed at any age and therefore one can be more successful.

A young person in job can get more success by developing an EI/EQ.
Middle age person can better manage the work with less tears by developing EI / EQ.
The seniors can follow and provide guidance by developing their EI/EQ ultimately managing the matters at high level.

Even the senior citizens can further develop their existing values   and manage their generations in a more successful way.


The learning process never stops.

The time is changing very fast.
In 1960’s the computer was as high as height of man and as long as the cricket pitch. It had its journey to desktop, to laptop , to palmtop, and may go inside our body sometime.
This shows  how fast the development is and how much work is being done with the computer and information technology.
Everything has become fast
The human body must be able to cope up with this speed and need  EI/EQ application.
As you need development of EI/EQ for success you need to be fit to carry out your operations.

Fitness is very important now in this fast-action-packed scenario to avoid accidents at work during travel and at home. It is not the gym exercises and is different.
It keeps you fit to carry out your functions.
A footballer, hockey player, badminton player or cricketer, plays the game part. These players to play the game without disruptions in actions need to be fit and therefore they get regular fitness training which is additional to their game. The put the purpose is to make you understand that developing of EQ as well as to keep yourself fit for actions effectively and efficiently, is the requirement for the success.

Your achieving success in this way shall make you a solution provider-there shall be less problems and less issues, thereby saving the time of managing agencies as well as creating an important level for yourself for further success and promotions.

Your kids go to play school. The kid adjusts/mixes up/show resistance to other’s actions and stabilizes to remain in the stream after some sort of trading.

What the kid does?

The kid uses his emotions and then tries to understand the emotions of others and arrives at some conclusion and manage herself/himself to again become the part of same stream forgetting what has happened. This is natural way of dealing emotionally and is valid for the grownups as well.

When the kids grow further and goes to play fields to play the same age kids-watch them closely. This time also some misunderstandings, resentments, etcetera arise during the play actions and notice how they resolve them. This is adjustment of emotions-a group dynamics problem.

It has been noticed that during the further development stage the parents are more concerned with the intellectual development of child-and securing the best possible success in examinations. The IQ is to be considered over and above the EI/EQ.

Education experience and environment plays an important part in the success achievement. Everybody has it but the quality matters.

This blog topic subject matter is supported by the above saying of Patrick Lencioni

One more thing I want to stress upon (though it is the part of EI/EQ development yet is important to say somethings about it) and it is the words that we use during our actions. The politeness and quality of your words during your job actions may make you a great person or leader, otherwise history is full of incidents due to inappropriate utterances which have created problems, issues and even wars. Therefore, the quality of words used at work plays an important role in success achievement.

General-Blog posts from Tec Consults shall be based on the topics given in the ‘JOIN US’ page, but not limited to available list of topics on the http://techconsults.in. Viewers are now free to join TecConsults and can contact sksaxena@techconsults.in and info@techconsults.in    for their suggestions for managing the main and sub topics.                                              

Er SK Saxena

Next weblog:  Follows

Emotional Intelligence at Workplace 2/2

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This is in continuation to blog Emotional Intelligence at Work place 1/2.

 Professionals require to follow Code of Ethics and Professional Conduct during there job performance   and to carry forward the importance of Responsibility, Respect, Fairness and Honesty in the business operations. The application of Emotional Intelligence at work place shall help them in maintaining the Aspirational Standards associated with these four important sections of code.

 

This topic, the third in series, is related to important part of HR management and evolves around Intelligent Quotient (IQ), Emotional Intelligence (EI) / Emotional Quotient (EQ).

 

Please follow it with earlier blogs, named as below:

Workplace Environment

Emotional Intelligence at Workplace   1/2

  SK-3:  August 17, 2018      Blog TC-3

         TOPICS

  • Emotional Intelligence (EI)
  • Skills of Emotional Intelligence
  • SWOT Analysis
  • Development of EI

 

It is more development of EI/EQ in individual’s personality matters than the development of IQ. Together IQ and EI/EQ are responsible for a successful outcome.

  • Qualities of EI people
  • Distorted Thinking
  • Conclusion
  • Summery

          References

Do you want to be more successful in your operations a home and office, being in the present state of existence (Capacity and Capabilities)?

Yes, you can do. You only need desire, direction, dedication, and discipline to achieve more success in your existing environment.

It is by understanding Emotional Intelligence (EI) or Emotional Quotient (EQ)

Management of resources which also includes management of Human Resources (HR) is an important topic for managing any project. (A project can be defined as a set of inputs, tools and techniques, and outputs, used with necessary skills required by an individual or team to achieve a goal.)

Human capacities and capabilities for perfect output are developed through a better education, experience, and environment. One of the modern aspects is, to achieve greatness and  perfection, using Emotional Intelligence (EI) or Emotional Quotient (EQ). It is beyond Intelligent Quotient (IQ). And these are the subjects related to human psychology. Endeavor is to give an idea about importance of EI/EQ so that more success is achieved by its user individual, team or organization.

 Studies have shown that people with high EI have has better job performance, strong mental and leadership skills in comparison to the general intelligence -IQ.,

Initially suggested mixed model is shown  aside with its attributes.  The simplified  four skill model for Self Competence and Social Competence is now in use, however it is an era of innovation, up-gradations are possibl.

The process of transformation of wisdom (other’s experiences and suggestions in the form of books and quotes etcetera) and knowledge (your experiences associated with the individuals) education, and environment plays a great part in sustainable development in all sectors, for the benefit of society, and the nations –  if they cross the international borders. The process utilizes the art and science imbibed in overall management but most important is the managing of human resources.

The management of any project in any field is mostly dependent on management of human resources and communication management.

There are many knowledge areas and processes in the   project management and these can be customized according to the need of the project and its management requirements, but human resource management is of prime importance. The selection process of these resources in the past has been and even followed today was /is based on Intelligent Quotient (IQ).

I repeat the definitions of IQ and EI/EQ again as below:

 In IQ the cognitive abilities are assessed through vocabulary reading, comprehension and mathematical and reasoning skills and assessment is based on the scores assigned to assess intelligence abilities and this practice exists even in higher educational competitions and is recommended in various private and government organization and also in the international transfers of human resources. (It is based more on objectivity)

 In year 1985 emotional intelligence (EI, and also known as Emotional Quotient EQ) was advocated, but ultimately Daniel Goleman in 1995 made efforts for its better understanding and use.

 EI/ EQ is individuals ability to identify, understand, evaluate control, and express emotions of self and others and groups. (It is based more on subjectivity) Together IQ and EQ provide success in practically all the fields.

 When the kids go to the Play School they have social interactions with others and to remain in the group, they try to aware about their strengths and weakness and the strengths and weakness of other’s and try to remain in the social interaction with some adjustments within the limits of age and environment. This is EI/EQ. As they go to higher classes their ability is judged more because of their scores. Their travel path changes from EI/EQ to more towards IQ and this should be avoided.                    

Know that

More than twenty percent of companies are now measuring EQ/EI in the hiring or production process.

 IQ gets you hired- Eq gets you promoted

 Research indicates that technical skills account for less than 15% of one’s values in obtaining, keeping or advancing in a job.  More than 85% of job success is based on personal conduct and the ability to put other at ease.  Almost 100% of education dollars go to teach facts and figures which account for only 15% of success in work!

(An extract from Harvard business operations unit)

 EI/EQ helps in the development of individuals, in the development of team and in the development of leadership which ultimately enhances the organizational development    

In today’s environment getting the work done at workplace along with living with people in collaborative manner is very necessary and as such IQ need to be supported by EQ/EI for overall success.

We know that that the workforce at work places is appointed at the same time with same qualifications for a particular field.

 But why some of them advance in careers leaving the others behind?

 Why some are successful, and some are not?

 

It is not the IQ that matters in such cases, but it is EI/EQ development that matters.

 

Cognitive intelligence is the ability to understand information, imagine possibilities, use intuition, solve problems, and make decisions.

What Is Emotional Intelligence?

Emotional intelligence is the ability to understand the needs and feelings of oneself and other people, manage one’s feelings, and respond to others in appropriate ways.

The four major skills of EI/EQ model are given in the table below along with the further description

 

The four skills as shown above have other sub attributes as follows:

Self-Awareness

1) Emotional Self-Awareness 

2) Self-Assessment

3) Self-Confidence

All of the three traits can be assessed by SWOT (strength, weakness, opportunities and threats for self-analysis) analysis and action on the analysis outcome

 SWOT Analysis is a useful technique for understanding your Strengths and Weaknesses, and for identifying both the Opportunities open to you and the Threats you face. This analysis can be done in different work environments (from home to office- all jobs)

Self-Management

1) Emotional Self-Control: About any action you may have very bad feelings initially, but instead of acting on your feelings you keep calm by controlling your feelings and then within your calm state you tell about the incidence what is the correct way to a solution on the basis of a valid reason.

2) Achievement

3) Initiative

4)Transparency

5) Adaptability: an ability to change something or oneself to fit to occurring changes without being in pressure or in state of agitation.

6) Optimism: being optimistic-looking towards the bright side of a happening.

Social Awareness

1) Empathy: A more advanced state of understanding emotions beyond sympathy- an action after understanding the feelings of each other by heart.

2) Service Orientation

3) Organizational Awareness– a high level understanding of the organization will help in better understanding with your junior and seniors.

Relationship Management

1) Inspirational Leadership

2) Influence

3) Conflict Management

4) Change Catalyst

5) Developing Others

6) Teamwork

7) Collaboration- is the process of two or more people or organizations working together to complete a task or achieve a goal by understanding the feelings of each other.

Stay cool Like cool captain.

Be Honest

Maintain Fairness

Be assertive

Avid anger

Be responsible

Have ability to explain adverse situations.

Bounce back from failure to achieve success ; Be Positive ; Respect Others;   Analyze your negative thoughts carefully before acting on them

 

Some qualities of Emotionally Intelligent people

They are clear about their life purpose and values

They cultivate self-awareness

They show empathy

They focus on the positive

They are great listeners

They are stress resistant

They keep good company and encourage others

They are not the part of distorted thinking process and think sensibly

Emotionally Intelligent persons can have a better use and output from follow up of Aspirational Standards of Honesty, Fairness, Respect, and Responsibility

(Please follow my blog 4, next to come, on Social and p-Professional Responsibility)

  People with developed Emotional Intelligence do not have distorted thinking. Some aspects of distorted thinking process are given below:

Try this:

It isn’t stress that makes us fall. It’s how we respond to stressful events.

 No one cares how much you know, until they know how much you care. —Theodore Roosevelt

Interpersonal skills for project managers

These skills are very important to master by project managers. To every action there is a reaction. Wait for some time before reacting as your quality of reaction depends on to whom and what you are listening. Your reaction must start after proper listening. Some of the required intern personal skills are given in brief as below:as

Concluding Remark

 IQ and EI/EQ, both are necessary. It is EQ/EI that Matters more. Higher the EQ more shall be success. You need a desire, direction, dedication and discipline to cultivate EI/EQ. Man is physically ill-equipped, but it has the thinking ability and so different from other species. Successful people do small things in great way. Every failure   boosts them for their efforts to achieve success. The chicken must struggle itself from coming out of the egg and does not get any support, and if it comes out with others help it is not likely to survive. Struggle is must for success. IN the last 30 years before Abraham Lincoln became president of United States of America, passed through the phase of nervous breakdown, defeats in eight elections, failure in business twice but ultimately became well known president of United State of America.

Summery

IO is being used since long for problem solving etcetera, but some one’s ability if explored and developed and used shall provide more success. Emotional intelligence- EI)

This fact, along with others, was finally highlighted by Daniel Goleman in his book on Emotional Intelligence mentioning why it matters more than IQ in 1995.

The Goleman model as discussed consists of five domains separated in four competencies. In brief it suggests that first it is self-awareness self-motivation and self-management then one can better manage the other people in social circle or at work place.

You may be handsome or beautiful but remember these are skin deep. The quality of your spoken word, deeds and thought matters most in any workplace specially with children and downtrodden. You can resolve any conflict in the world if you follow the conflict management process. You must know yourself, manage yourself, know others- only then you can find no problems. Emotional Intelligence is a solution provider.

 

General-Blog posts from Tec Consults shall be based on the topics given in the ‘JOIN US’ page, but not limited to available list of topics on the http://techconsults.in. Viewers are now free to join TecConsults and can contact sksaxena@techconsults.in and info@techconsults.in    for their suggestions for managing the main and sub topics.                                                SK Saxena

 References:

Emotional Intelligence by Daniel Goleman

You Can Win   by Shiv Khera

Understanding Emotional Intelligence- free management eBook

Suggested site – https://www.mindtools.com/

Viev Dr Vivek Bindra  https://youtu.be/C9Ui7Zn_t2I

 

                           

  

Emotional Intelligence at Workplace 1/2

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P M  Consultant

Emotional intelligence at Workplace

Blog Post  No. 2 

 

HR appointment and development aspects

HR and Emotion Intelligence

About Emotional intelligence

What Daniel Goleman, the developer of emotional intelligent concept- says.

The technical knowledge is an important requirement for selecting human resources (HR) for various disciplines and department. Usually HR selection is done based on technical knowledge and objectively tested for Intelligent Quotient (IQ)

But ultimately it is the human behavior that is required for the successful handling of work operations and the desired output.

The behavior aspect is genetically inbuilt in human nature and can be developed for better management practices.

It can be developed through the knowledge of Emotional Intelligence (EI), also known as Emotional quotient (EQ)

It is a necessity to have an  understanding of EI/EQ knowledge application  for better management at the work place.

EI/EQ helps in the development of individuals, in the development of team and in the development of leadership, which ultimately enhances the organizational  development  

Human Resource with less EI/EQ contents in their personality have attributes such as aggressiveness, demanding, ego problems, bossy, confrontational, easily disturbed, poor listener, impulsive, passive, resistance to change, non-responsiveness, stubborn, hard to please, and believe in perfectionism  devlopment

  

Human Resource with less EI/EQ contents in their personality have attributes such as aggressiveness, demanding, ego problems, bossy, confrontational, easily disturbed, poor listener, impulsive, passive, resistance to change, non-responsiveness, stubborn, hard to please, and believe in perfectionism etcetera.

On the other hand, Human Resources with high EI/EQ contents in their personality are ambitious, driving, strong, decisive, warm, enthusiastic, sociable, persuasive, patient, stable, practicable, predictable, consistent and good listener. Also, the HR with enhanced EQ/EI get better grades, are cooperative and become better managers.

 

Everybody wants to achieve success in his life in his field of activities-it may be at home, in office, in the society etcetera.

 Environment, Experience and Education (in complete meaning) provide pushbacks to the achievement of the Success in various fields. The three factors along with IQ (which rarely improves) boost your success and it is true.

 But further success can be achieved by EQ / EI (Emotional   Intelligence).

It works beyond education and IQ. Emotional intelligence refers to -How your emotions influence your life at work and home- Unlike IQ, the emotional Intelligence can be improved.

 

 EI/EQ revolves on the following points.

Know your Emotions- SELF Awareness    

 

Manage Your Emotions and motivate yourself-SELF Management

Recognize and understand other People’s emotions-SOCIAL Awareness

Manage other’s emotions- Relationship Management

Try understanding Emotion Intelligence subject for successful and happy life. Emotional intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence. — Robert K. Cooper. Ph.D.

About IQ and EI/EQ

 

 In IQ the cognitive abilities are assessed through vocabulary reading, comprehension and mathematical and reasoning skills and assessment is based on the scores assigned to assess intelligence abilities. And this practice exists today, also in higher educational competitions and is recommended in various private and government organization and in the international transfers of human resources. (It is based more on objectivity)

In year 1985 emotional intelligence (EI, also known as Emotional Quotient EQ) was advocated, but ultimately Daniel Goleman in 1995 made efforts for its better understanding and use.

 EI/ EQ is individual’s ability to identify, understand, evaluate, control, and express emotions of self and others and groups. (It is based more on subjectivity) Together IQ and EQ provide success in practically all the fields.

IQ+EI/EQ=Makes one more successful.

Summery

 

If you want maximal productivity and if you want work that gets the best results, you want the people doing that work to be in the optimal brain state for the work. You are a person who can evict them from the zone of optimal performance by slothfully handling your own interactions with them. So, it’s up to you to take responsibility for your impact on their ability to work at their best. Daniel Goleman

A little more about the EI/EQ   – in the next EI/EQ blog (2)/ (2)

 General-Blog posts from Tec Consults shall be based on the topics given in the ‘JOIN US’ page, but not limited to available list of topics on the http://techconsults.in. Viewers are now free to join TecConsults and can contact sksaxena@techconsults.in and  info@techconsults.in  for their suggestions for managing the main and sub topics.                                                SK Saxena                                                              

Blog Details

Workplace Environment                                                     Published

Emotional Intelligence at Workplace  1/2                       Published

Emotional Intellgence at Workplace  2/2                       Coming up soon

References:

Emotional Intelligence  by Daniel Goleman

You Can Win   By  Shiv Khera

General – Workplace Enviroment

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  • Workplace environment plays an important role role inmanaging the output level and the major part in it is played by the human resorces.the human resources are appointed mostly on the basis of cognative status (IQ).The output shall be steady if Emotional intelligence is also developed in the entire teamThe Story Behind PopIt

PM Consultant https:/www.techconsults.in

Graduation in Civil Engineering IIT Roorkee INDIA; MBA - IGNOU India

This is the starter blog on importance of emotional Intellegence at work place. There shall be in all three blogs on this subjec

Everybody on the planet, be of any species, must do the work for his subsistence i.e., for food, shelter, earnings, enhancing social standard and recognition etcetera. 

Be it in home, office, or other place, the workplace must be there, and the actions are to be performed here. The actions provide the results to achieve satisfaction level.

The workplace planning, design, construction, and facilities provisions have improved since long and other modern tools and techniques are being utilized to improve the workplace environment further.

In this blog only, the important aspects of operations of the workplace is being considered which ultimately depends on the work force.

It is the quality of the action that provide satisfactory results. Therefore, workplace environment must be supported from quality actions.


It is well known that at different workplaces specialized individuals with same type of qualifications and training are employed. But all of them do not reach at the top level, being at the same level initially. All MBA cannot be chief business administrators, or all engineers cannot be chief engineers, directors, and CEOs. This depends on workplace positive environment and in the quality of people involved.

Work environment depends upon the employee’s involvement with the work, organization culture, and the relationship among the workforce. It may accordingly be good or bad.

 “There’s been a quantum leap technologically in our age, but unless there’s another quantum leap in human relations, unless we learn to live in a new way towards one another, there will be a catastrophe.” Albert Einstein

The work environment has great importance for workplace but ultimately it is the workforce that manages the environment.

Everybody is member of the 

workforce by default and it is who has to maintain the work environment out of workplace, be it worker, developer or operator.

How it can be improved?

Yes, by following points.

Find the way to work. it is always there.

 “The better able team members are to engage, speak, listen, hear, interpret, and respond constructively, the more likely their teams are to leverage conflict rather than be leveled by it.” Rundu and Flanagan

Do not doubt any body unless situation is fully explored.

 “10% of conflicts are due to difference in opinion. 90% are due to wrong tone of voice.”

Be it a matter of loss or gains -act fast.

Appreciate

Do not speak ill of others.

 “I’ve always believed that a lot of the troubles in the world would disappear if we were talking to each other instead of about each other.” Ronald Reagan

Stay plosive, work hard and make it happen.

The ‘Business Insider India’ elaborates 5 reasons why Google is best place in the world to work.


Googlers are extremely satisfied to fairly satisfied.

 Googlers think that their work makes the world a better place. Google say that their compensation is the best.

More than 25% of Googlers telecommute at least some time.

Some employees sat their job is of low stress.

In the google work environment the people are emotionally intelligent.

How to bring positive environment at the workplace?

Bring people together.

How?

Develop Emotional Intelligence (EI) of the people of workplace. Mostly the work force is appointed based on the qualification and Intelligence Quotient (IQ) tests and is left to the environment for actions. This is not fair. Along with IQ if Emotional Intelligence (EI) is developed the work environment will be better.

Test yourself with the impossible and you shall know your capabilities.

“When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion.” Dale Carnegie

Next-Emotional Intelligence

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