Something General on Quality

Viewer ask me and desire to say something more on quality. Quality is an important subject.  I have seen so many executers discussing and describing their business operations related to ISO certified. It is so that they want to stress on their efforts on quality. They may be ISO (https://searchdatacenter.techtarget.com/definition/ISO

–International Organization for Standardization) certified but the important thing is to know if they follow the ISO premise of ‘decide and do’.

ISO suggests that the organization must have the quality norms in place in the form of documents for their operations and then manage the actions for the compliance of decided standards.

(This shall be a most comfortable way to implement and manage quality operations of the organization.)

Executers stress that they are ISO certified company, but they must achieve this certification at frequent duration, may be yearly to remain in maintaining their quality certifications.

I have also seen the marketing people giving the specifications of their ‘project output’ convincing enough to sell the products, but actually they are found of variant standards and not conforming to required specifications.

Such products may be visually brilliant but functionally not to the requirement. Their marketing skills may affect people but not for long time.

People with good qualifications such as MBA are trusted upon in marketing only if their marketing trustworthiness is acceptable to the public. And they should do so for long term gains for their organization.

This is called quality in marketing operation.

For long term gains, and steady outputs, the management giants must apply the principles of desire, direction, dedication and discipline in their operations for product development and its output operations.

Quality of outputs, if not managed effectively will create and added burden called the ‘cost of quality’ – giving further financial burden to the organization.

Such losses are created when targets are set to follow the schedule backlogs at the cost of quality.

If actions are taken to fill the progress gaps without considering the quality aspects these affects the quality aspects in several ways:

It affects the quality of works taken up hurriedly.

It affects the on-schedule work quality.

And create a lack of desire to follow quality management system, which affects the project operations in quality aspects.

It has been noticed in output-oriented organizations, that there is a state of art organizational setup for doing the things first time right. It is good. But do the things done first time right? Ok, if it is so. But if not, what may be the cause of not doing the things first time right.

It may because of lack of desire, direction, dedication and discipline in actions at some level of organization.

The instructions/ directions regarding quality concerns given from above senior level must be followed by all below level staff strictly and to right translation. Work assignment against these departmental instructions must be given to the active staff so that the staff is more coordinated and motivated. And that monitoring and controlling is done to the benefit of long-term organizational goals by active involvement of top management.

The execution of work must be taken up as per approved plan. No changes be made without approval and all manpower, material management must follow the inbuilt quality requirements. Execution schedule should not avoid quality aspects even for short term gain. The quality management is the responsibility of top management, if the organization want to maintain itself as long term entity.